Terms of Service

2.1 Age Requirement

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this requirement.

2.2 Account Creation

To use certain features, you must create an Account by providing accurate, complete, and current information. You may register using:

• Email and password
• Google authentication
• Other methods we may offer

2.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your Account
• Notifying us immediately of any unauthorized access

2.4 Account Suspension

We reserve the right to suspend or terminate Accounts that violate these Terms, engage in fraudulent activity, or misuse the Service.

3.1 Permitted Uses

You may use the Service to:

• Create character replacement videos for personal or commercial use
• Generate content for marketing, entertainment, education, or creative projects
• Access and download your Generated Content

3.2 Prohibited Uses

You may NOT use the Service to:

3.3 Enforcement

Violation of this policy may result in:

• Immediate termination of your Account
• Deletion of your User Content and Generated Content
• Forfeiture of remaining Credits without refund
• Legal action if necessary

4.1 User Content Ownership

You retain all ownership rights in your User Content. By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to:

• Process, store, and analyze your User Content
• Use your User Content to generate outputs
• Improve our AI models and Service (see Section 4.5)

This license terminates when you delete your User Content, except for:

• •Copies retained in backups (deleted within 90 days)
• •Content used to improve models (anonymized and de-identified)

4.2 Generated Content Ownership

Subject to these Terms and full payment of applicable fees:

4.3 Our Intellectual Property

NuuMee retains all rights to:

• The Service software, APIs, and infrastructure
• AI models, algorithms, and training data
• Trademarks, logos, and branding
• Documentation and user interfaces

You may not copy, modify, or create derivative works of our intellectual property.

4.4 Third-Party Content

Some features may use third-party AI models or services. Your use of such features is subject to the third-party's terms and our agreement with them.

4.5 Model Training

We may use anonymized, de-identified metadata from your usage to improve our AI models, but we will NOT:

• Use your User Content to train models without explicit consent
• Share your User Content with third parties for training purposes
• Use Generated Content containing identifiable individuals for public model training

4.6 Copyright Infringement

If you believe content on our Service infringes your copyright, contact us at copyright@nuumee.ai with:

• •Description of the copyrighted work
• •URL or description of the infringing content
• •Your contact information
• •A statement of good faith belief
• •A statement under penalty of perjury that you are authorized to act

We will respond to valid DMCA notices in accordance with applicable law.

5.1 Credit System

NuuMee operates on a credit-based system:

5.2 Pricing Tiers

5.3 Feature Costs

5.4 Payment Processing

Payments are processed securely through Stripe. By providing payment information, you:

• Authorize us to charge your payment method
• Represent that you are authorized to use the payment method
• Agree to Stripe's Terms of Service

5.5 Subscription Billing

For monthly subscriptions:

• You are billed monthly on the anniversary of your signup date
• Subscriptions auto-renew unless canceled
• Monthly credit allocations reset on your billing date
• Unused credits may rollover up to 50% of your monthly allocation
• You can cancel anytime; cancellation takes effect at the end of the current billing period

5.6 Refunds

We offer refunds in the following circumstances:

To request a refund, contact support@nuumee.ai within 7 days of the charge.

5.7 Price Changes

We reserve the right to change pricing with 30 days' notice. Price changes do not affect:

• • Existing subscription prices until renewal
• • Credits already purchased
• • Founding Member or grandfathered pricing tiers

5.8 Founding Member Pricing

5.9 Negative Credit Balance

We may allow your credit balance to go slightly negative (up to -100 credits or -$10) to complete jobs in progress. Once negative, you must add credits before starting new jobs.

6.1 Asynchronous Processing

Video generation is asynchronous. After submitting a job:

• You will receive a job ID immediately
• Processing occurs in the background
• You can check job status via your Account or receive email notification
• Typical processing time: 5-15 minutes (varies by job complexity and queue load)

6.2 Service Uptime

We strive for 99% uptime but do not guarantee uninterrupted access. The Service may be unavailable due to:

• • Scheduled maintenance (announced in advance when possible)
• • Emergency repairs
• • Third-party service outages
• • Force majeure events

6.3 Job Failures

Jobs may fail due to:

• • Invalid or corrupted input files
• • Safety checker rejection
• • Technical errors
• • Third-party service issues

If a job fails due to our error, we will:

• Retry automatically (up to 3 attempts)
• Refund credits if retry fails
• Notify you of the failure reason

Credits are NOT refunded for failures caused by invalid User Content or policy violations.

6.4 File Storage

Generated videos are stored according to your tier:

6.5 Service Modifications

We may modify, suspend, or discontinue features with reasonable notice. We are not liable for modifications, but will provide reasonable alternatives when feasible.

7.1 Privacy Policy

Your use of the Service is governed by our Privacy Policy, which describes how we collect, use, and protect your data.

7.2 Data Processing

We process your data (including User Content) to:

• Provide the Service
• Generate outputs
• Detect policy violations
• Improve our models (with your consent)
• Comply with legal obligations

7.3 Data Security

We implement industry-standard security measures, including:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest
• Access controls
• Regular security audits

7.4 Data Retention

We retain your data as follows:

7.5 Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Delete your Account and data
• Export your data
• Opt out of marketing communications
• Opt out of model training data usage

Contact privacy@nuumee.ai to exercise these rights.

8.2 AI-Generated Content

You acknowledge that:

• AI-generated content may contain errors, artifacts, or unexpected results
• Quality depends on input quality and model capabilities
• We do not guarantee specific output quality
• Generated content may not meet your expectations

8.3 Your Responsibility

You are solely responsible for:

• Verifying you have rights to use User Content
• Ensuring Generated Content complies with applicable laws
• How you use Generated Content
• Any claims arising from your use of Generated Content

8.4 Third-Party Services

We use third-party services (e.g., Google Cloud). We are not responsible for their:

• • Service availability
• • Performance
• • Data practices
• • Terms of Service

8.6 Exceptions

The above limitations do not apply to:

• • Our gross negligence or willful misconduct
• • Death or personal injury caused by us
• • Liability that cannot be excluded by law

10.1 By You

You may terminate your Account at any time by:

• Canceling your subscription (if applicable)
• Deleting your Account in settings
• Contacting support@nuumee.ai

Upon termination:

• • Subscription cancellation takes effect at period end
• • Unused credits are forfeited (no refund)
• • Your data is deleted per Section 7.4

10.2 By Us

We may suspend or terminate your Account immediately if:

• You violate these Terms
• You engage in fraudulent activity
• Your Account is inactive for 24+ months (with notice)
• Required by law or court order

Upon termination by us:

• • Access is immediately revoked
• • Unused credits are forfeited
• • Generated Content may be deleted

10.3 Effect of Termination

Sections that should survive termination remain in effect, including:

• • Intellectual Property (Section 4)
• • Disclaimers (Section 8)
• • Limitation of Liability (Section 8)
• • Indemnification (Section 9)
• • Dispute Resolution (Section 11)

11.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@nuumee.ai to resolve disputes informally. We commit to responding within 30 days.

11.2 Arbitration Agreement

If informal resolution fails, you agree to resolve disputes through binding arbitration rather than court, except:

• • Small claims court (under $10,000)
• • Injunctive relief (e.g., intellectual property disputes)

11.4 Governing Law

These Terms are governed by the laws of California, without regard to conflict of law principles.

11.5 Opt-Out

You may opt out of arbitration by emailing legal@nuumee.ai within 30 days of first accepting these Terms. Opt-out does not affect other provisions.

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and NuuMee.

12.2 Amendments

We may update these Terms by:

• • Posting revised Terms on our website
• • Notifying you via email or in-app notification
• • Requiring acceptance for material changes

Continued use after changes constitutes acceptance.

12.3 Severability

If any provision is found invalid, the remaining provisions remain in effect.

12.4 No Waiver

Our failure to enforce any right does not waive that right.

12.5 Assignment

You may not assign these Terms without our consent. We may assign them to affiliates or in connection with a merger, acquisition, or sale of assets.

12.6 Force Majeure

We are not liable for delays or failures due to events beyond our reasonable control (natural disasters, war, pandemics, internet outages, etc.).

12.7 Export Compliance

You agree to comply with all export laws and not to export or re-export the Service to prohibited countries or persons.

12.8 Relationship

These Terms do not create a partnership, joint venture, employment, or agency relationship.

13.1 California Residents

Under California Civil Code Section 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs:

13.2 EU/UK Residents

If you are located in the European Union or United Kingdom:

• You have additional rights under GDPR (see Privacy Policy)
• The limitation of liability provisions may not apply to you in full
• You may file complaints with your local data protection authority

13.3 Other Jurisdictions

If specific provisions are unenforceable in your jurisdiction, they are modified to the minimum extent necessary to comply with local law.