Support & Help Center

How can we help you today?

Popular:
🟢All Systems Operational

Documentation

Browse guides and tutorials

View Docs →

Contact Support

Can't find an answer? Get in touch

Contact Us →

Common Issues & Quick Fixes

❌Video generation failed

→ Character not detected in source video

Fix: Use Safety Checker before generating

❌Processing taking too long

→ Current average: 1-3 hours

Fix: Check Jobs page for real-time status

❌Can't download video

→ Link may have expired (2 weeks)

Fix: Regenerate download link from Jobs page

❌Payment failed

→ Card declined or insufficient funds

Fix: Update payment method in Billing

Frequently Asked Questions

Getting Started

Credits & Billing

Video Quality

Technical Issues

Account & Security

Video Tutorials

Getting Started
5:23

Getting Started

Optimizing Quality
7:45

Optimizing Quality

Troubleshoot Common Issues
4:12

Troubleshoot Common Issues

Contact Support

Still need help? We're here for you.

Max 10MB

Response time: Usually within 24 hours

Quick Tips

  • Use high-quality reference images (300+ DPI)
  • Ensure character sizes match between image and video
  • Enable Safety Checker to verify before processing
  • Check job status page for real-time updates
  • Join our Discord community for tips from other creators

System Status

🟢API
Operational
🟢Video Generation
Operational
🟢File Uploads
Operational
🟢Authentication
Operational

Last updated: 2 minutes ago

Additional Resources

API Documentation
Video Tutorials
Community Discord
Blog & Updates
Report a Bug
Request a Feature