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Frequently Asked Questions

Everything you wanted to ask about NuuMee

25 real questions, real answers. If you don't see yours, reach out to support — a human reads every message.

Product Basics

What is NuuMee?
NuuMee is the easiest interface to top AI video models. Upload a photo of your character (yourself, a custom avatar, or any reference image) and generate videos with that character appearing consistently across scenes. We aggregate state-of-the-art models like VEO 3.1, Kling, and Hailuo behind one creator-first interface — no API keys, no prompt engineering, no juggling five different tools.
Who is NuuMee built for?
Solo content creators producing short-form video for TikTok, Instagram Reels, and YouTube Shorts. We also serve marketing agencies producing UGC-style creatives and online coaches creating educational content. If you need consistent characters across multiple videos but don't want to learn prompt engineering or run ComfyUI workflows, NuuMee was built for you.
How is NuuMee different from Runway, Sora, or Pika?
Runway is built for VFX professionals who want fine-grained control. Sora is gated behind ChatGPT Plus and waitlists. Pika is fun but limited on character consistency. NuuMee specializes in one specific creator pain point — generating videos where your character appears the same across multiple scenes — and presents it through an interface that doesn't require prompt engineering expertise.
Is NuuMee a video editor?
No. NuuMee generates AI video from your character reference and a scene description. Once you download the output, you can edit it in any video editor (CapCut, Premiere, DaVinci, etc.). NuuMee handles the generation, you handle the cut.
Can I use NuuMee for commercial projects?
Yes. All paid tiers (Creator $29/mo and above) grant full commercial usage rights to videos you generate. Free tier outputs are watermarked and limited to personal use.

Pricing & Plans

How much does NuuMee cost?
Free tier: $0 with 25 credits and watermarked output. Creator: $29/month for 400 credits, no watermark. Studio: $99/month for 1,600 credits, priority queue, higher resolution. Enterprise: custom pricing with API access and dedicated support. See full pricing details on the pricing page.
Is there a free trial?
Yes — the Free tier is permanent, not a trial. You get 25 credits to generate watermarked videos at any time. When you're ready for unwatermarked, commercial-grade output, upgrade to Creator.
How does the credit system work?
Each video generation costs credits based on length, resolution, and model. A typical 5-second video costs around 5-15 credits depending on the model. Credits do not roll over month-to-month on subscription plans, but you can purchase one-time credit packs for projects that exceed your monthly allowance.
Can I cancel anytime?
Yes. Cancel from your account settings at any time. You retain access through the end of your current billing period, and there are no cancellation fees or "win-back" friction.
Do you offer refunds?
We offer a 7-day refund for first-time subscribers who haven't used more than 20% of their credits. Reach out to support and we'll process it within 3 business days. We don't do partial refunds for mid-cycle cancellations.

Features

How does character consistency work?
Upload one reference image of your character. NuuMee extracts visual features (face structure, hair, clothing if specified) and conditions the AI generation to preserve those features across each video you produce. The same character can appear in different scenes, outfits, and contexts while remaining recognizable.
How long can my videos be?
Up to 30 seconds per generation on Creator and Studio tiers. You can extend longer videos by chaining multiple generations together with NuuMee's scene-continuation feature. Enterprise tier supports longer single generations on request.
What resolution do videos export at?
Free and Creator: up to 720p. Studio: up to 1080p. Enterprise: up to 4K depending on the source model. All exports are MP4 (H.264) with no watermark on paid tiers.
Can I generate videos in batch?
Batch generation is rolling out to Studio tier in 2026. For now, you can queue up to 5 generations at a time on Creator and 20 on Studio. Enterprise tier supports unlimited queueing.
Does NuuMee support text-to-video or only image-to-video?
Both. You can describe a scene in text alone, or upload a character image plus a scene description. Most creators get better results with the image-plus-text approach because it locks character identity.

AI & Technology

Which AI models does NuuMee use?
NuuMee aggregates multiple state-of-the-art video models including Google VEO 3.1, Kling, Hailuo, and others. You don't pick the model directly — NuuMee routes each generation to the best model for the task based on scene type, character requirements, and current performance.
Why does NuuMee have VEO 3.1 access when Google's API is gated?
NuuMee accesses VEO 3.1 through our infrastructure partnership stack, which makes it available to creators directly through our interface without requiring individual API access from Google. You get the same model quality without the waitlist.
Is my character image used to train AI models?
No. Your uploaded images and generated videos are not used for model training. They are stored in your account for your access and deleted from our processing pipeline after generation completes.
How long does video generation take?
Most videos generate in 1-3 minutes depending on length and the selected model. Studio tier gets priority queue access which typically cuts wait time by 50%+. Generation time also varies with current system load.
Does NuuMee work on mobile?
Yes. The web app is fully responsive and works on iOS and Android browsers. There is no native mobile app currently — we recommend Chrome or Safari on mobile. A dedicated mobile app is on our roadmap.

Account & Support

How do I sign up?
Click "Get Started" on any NuuMee page. You can sign up with Google in one click, or use email and password. No credit card required for the Free tier.
Can I sign in with my Google account?
Yes. We support Google sign-in (one-click) and email/password. We do not currently support Apple, GitHub, or other OAuth providers — let support know if you'd like one added.
How do I get support?
Email or chat through the in-app support widget on any page. Creator and Studio tiers get email/chat support. Enterprise gets priority response with a dedicated account contact.
Does NuuMee have an API?
Enterprise tier includes REST API access for programmatic video generation. Lower tiers are web app only. Contact sales if you need API access — we can sometimes accommodate Studio-tier customers with specific use cases.
How does the NuuMee affiliate program work?
Earn 20% recurring commission for 12 months on every customer you refer. $50 minimum payout via PayPal, 60-day attribution window. Tier progression to 22% at $500/month and 25% at $2000/month in referred revenue. Apply at the affiliate page.

Still have a question?

We respond to every support message. The fastest way to get an answer is in-app chat once you've signed up — or browse our documentation for technical details.